It is with great pleasure that I present our
Annual Report 2018.


There has been a number of changes to our Board over the past year, including the departure of Kathleen Boyle, who had been a member for eight years.

I would like to take this opportunity to thank Kathleen for all her support in that time.

Since our last Annual Report, we ran a very successful recruitment campaign, helping us to find two new Board members, Abigail Lock & Heather Thomas. Both are local and have a firm interest in the communities we serve.
We now feel we have a good balance of members to drive the organisation forward, whilst remembering our social purpose.

I am delighted to say this view was fully supported by our regulator when they carried out an in-depth assessment in
March 2018. They awarded us the highest possible ratings for our financial viability and governance.


A big thank you to all our residents and staff.


This has been an extremely busy year for us with some highlights and lowlights. Performance issues led us to change our estate services contractor, putting in a new service at very short notice, but I am pleased to say this seems to be working out well. We were also given notice by our repairs contractor and have undertaken the lengthy process of finding a new partner.

On a more positive note, this year has also seen us complete our biggest new development to date, Dillon Court, which provides 50 homes for older people living independently. It represents a number of firsts for us, which I am particularly proud of.

It is our first new development in Sutton, our first regeneration project and our first shared ownership homes from a programme that will see us diversify into new areas including outright sale, allowing us to fund more affordable homes.

As we continue to empower our residents, we embrace digital inclusion by offering more services online, which is more time and cost effective. As residents increase digital engagement with us, we will be able to use this time and money to invest back in to services for our residents,  properties and communities.