We will prioritise enabling residents to keep their homes and promote mobility

 

DIGITAL COMMITMENT
UP TO THE CHALLENGE

Our commitment to bringing residents into the world of all things digital is not easy, but we believe we are up to the challenge!

Over the past year, we have seen an increased need for our Debt and Welfare Service. Whilst this continues to be delivered partly through both paper based and telephone methods, there has been a significant shift to move services online.

Our Debt and Welfare Advice Officer stated:
The service provided sees approximately 8 out of 10 residents already engaging with a variety of services online. Processing and managing benefits online comes with both its challenges and rewards.

Aniko (pictured) encourages residents to contact her if they need any debt or welfare advice.

‘Aniko’s service has been excellent. She’s been very helpful and has assisted me with a range of things such as acquiring a freedom pass & passport.’

Barry Smith, CCHA Resident (pictured left)

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