We will be valued as an influential and high quality landlord, a forward thinking employer and a trusted partner in our core communities

 

KEEPING OUR RESIDENTS HAPPY IS A PRIORITY FOR US

Resident feedback is and always will be a key influence towards decisions we make.

After reviewing our chatterbox surveys from previous years, we concluded that too many questions did not provide signifi cant feedback. Moving forward, we will be asking less questions, but on more specific areas. This helps us to gather more detailed feedback and will assist us with making better informed decisions.

Furthermore, we’ll be using a staggered approach to distribute our surveys, sending out roughly 5% a month, instead of all at once. We anticipate this will keep our data more up to date and will allow results to be better analysed.

In addition to the staggered distribution, our system allows us to send and collect surveys online. This is better for both CCHA and residents, in terms of time and cost effi ciency. By moving to an electronic format, we can save up
to £7,000 a year – as this can be used in other areas to further improve our residents wellbeing.

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