We will maximise the quality and value of our homes
OUR DRIVE TOWARDS IMPROVED SERVICES
Over the past six months, we have seen a dip in satisfaction with repairs.
This is due to under resourcing of the Mears call centre and inadequate planning for follow-on works. With the Mears contract coming to an end in the later part of the year, our new repairs contractor, Gilmartins will be working closely with us to ensure the service remains stable throughout the transition period.
Gilmartins have an organised and efficient approach and we are confident that they will be able to deliver the repairs service to a high standard.
Since joining us in September, Gilmartins have settled in well to our CCHA offices are taking many calls daily in regards to repairs. Already, they have completed over 30 repair jobs, with this number steadily increasing each week. The feedback to their service has been positive so far, and we’re excited to see what the future holds going forward.
Digital reporting of repairs
Gilmartins are currently developing an app, to help residents report repairs online more easily, with plans to go live early 2019.
In addition, residents can continue to report repairs through our website: www.ccha.biz